Return & Refund Policy

Longevity 108 (operated by Longevity International Ventures) Effective Date: September 28, 2026

We want every order to arrive in good condition and exactly as described. This policy explains when you can return a product, and how replacements and refunds work.

1. Scope

This policy applies to physical products purchased through https://longevity108.com/, including products sold by verified merchants on our marketplace. Online consultations and other professional services are covered by their own booking and cancellation terms.

2. Return Period

Please submit return requests within 7 calendar days from the date you receive the product.

This period does not limit any longer warranty or any right you have under Philippine law.

3. When You Can Request a Return, Replacement, or Refund

You may make a request if the product:

• Arrived damaged;

• Is defective or not working properly;

• Is expired or past its best-before date;

• Is different from what you ordered;

• Is missing parts, accessories, or components;

• Is materially different from its description on our website; or

• Is counterfeit or not authentic, where authenticity was represented.

In these cases, you may be entitled to repair, replacement, or refund, as provided by Philippine consumer protection law.

4. Change-of-Mind Returns

If your product is not defective or incorrect, we may accept a change-of-mind return when all of the following apply:

• The request is made within 7 calendar days of receipt;

• The product is unused and unopened;

• It is in its original, sealed packaging and resalable condition;

• All accessories and inclusions are complete; and

• You can show proof of purchase.

For change-of-mind returns, return shipping costs are shouldered by the customer. Products listed in Section 5 are not eligible.

5. Products Not Eligible for Change-of-Mind Returns

For health, hygiene, and safety reasons, the following are not eligible for change-of-mind returns once opened or used:

• Food and beverages;

• Dietary and health supplements;

• Personal-care, cosmetic, and hygiene products;

• Items that cannot be resold after opening; and

• Personalized, special-order, or items marked "non-returnable."

Important: This does not affect your rights if a product is defective, damaged, expired, counterfeit, incorrect, or does not match its description. In those cases, you may still request a remedy under Section 3.

6. Medical & Wellness Equipment

Medical and wellness equipment may have additional inspection, hygiene, installation, or warranty requirements set by the manufacturer.

Please inspect equipment as soon as it is delivered and contact us right away if it is damaged, defective, incomplete, or incorrect. Where a manufacturer's warranty applies, its terms may also apply to repairs and replacements.

7. How to Request a Return

Contact us through the details in Section 14 and include:

1. Your order number;

2. Your full name and contact details;

3. The product name;

4. The reason for your request;

5. Clear photos of the product;

6. Photos of the outer packaging and shipping label; and

7. A video of the product or unboxing, where reasonably necessary.

We may ask for more information to verify your request.

8. Review and Approval

We will review your request and reply within [2–3] business days. If approved, we will tell you how and where to send the product.

Please do not ship any item to an address that we have not provided or approved.

9. Return Shipping

• Defective, damaged, incorrect, incomplete, or non-conforming products: you will not be required to pay return shipping, to the extent required by applicable law.

• Approved change-of-mind returns: return shipping is paid by the customer.

10. Refunds

Approved refunds are generally sent to your original payment method whenever possible. We will process the refund within [7–14] business days after we approve it (or after we receive and inspect the returned item, where a return is required).

For card payments, the time it takes for the refund to appear depends on your bank and payment processor. We cannot guarantee exact posting dates.

11. Replacements

If a replacement is approved, we will send one subject to stock availability. If the identical product is unavailable, we will discuss options with you, including a refund.

12. Damaged, Lost, or Undelivered Parcels

• Please check your parcel when it is delivered.

• If the package looks damaged, take photos before opening it, and photograph the product and packaging afterward. We recommend recording a video while unboxing.

• If your parcel is lost, delayed beyond the expected delivery window, or marked delivered but not received, contact us as soon as possible so we can investigate with the courier.

13. Order Cancellations

You may request to cancel an order before it is shipped. Contact us with your order number. Once an order has shipped, it can no longer be cancelled, but you may still request a return under this policy.

14. Your Consumer Rights

Nothing in this policy limits your mandatory rights under Philippine law. This includes remedies for defective or non-conforming products under consumer protection laws and the Internet Transactions Act of 2023. A blanket "No Return, No Exchange" policy does not apply to defective products.

15. Contact Us

Longevity 108 — Longevity International Ventures

Address: [Registered business address]

DTI / SEC Registration No.: [Registration number]

Phone: +63 917 535 3736

Email: [email protected]

Website: https://longevity108.com/

Hours: 9:00 AM - 10:00PM